Refund policy

Return and Refund Policy for [Urban Step] Thank you for shopping at [Urban Step]. The following terms apply to all products purchased from our website. Eligibility for Returns - Items may be returned within **30 days** of the delivery date. - Shoes must be unworn, in original condition, and include all packaging (boxes, tags, accessories). - Custom/personalized shoes are non-returnable unless defective. How to Return 1. Contact us at [valentinearaceli9790@outlook.com] with your order number and reason for return. 2. We will provide you with a return shipping address and instructions. 3. Ship the item back to us using a trackable shipping method. Refunds - Once we receive and inspect the item, we will process your refund within 3–5 business days. - Refunds will be issued to your original payment method. - Shipping costs are non-refundable unless the item arrived defective or incorrect. Exchanges If you need a different size or style, please return the original item for a refund and place a new order. Damaged or Defective Items If your shoes arrive damaged or defective, contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund at no extra cost.