Shipping policy
Shipping Policy for [Urban Step]
Processing Time
All orders are processed within **1–3 business days** (excluding weekends and holidays).
Shipping Methods & Delivery Times
- Standard Shipping: 7–15 business days (US/UK/EU)
- Expedited Shipping: 3–7 business days (available at checkout for an extra fee)
Shipping Costs
- Standard shipping: Free on orders over $50. Flat rate of $4.99 for orders under $50.
- Expedited shipping rates vary by location and will be shown at checkout.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
International Orders
- We ship to most countries worldwide. Import duties and taxes are the responsibility of the customer and may be charged upon delivery.
- Delivery times may be delayed due to customs processing.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages marked as delivered by the carrier.
- Please provide a secure delivery address.